Infrastructure Services

Athena provides true “managed services” across our client engagements, built on a strong foundation of technology, people, and processes. Our proactive management and preventative maintenance of IT Systems over the traditional break-fix approach, enables us to minimize downtime and maintain a healthy network.

Our overall “IT-as-a-Service” approach provides tremendous value and instant return on investment (ROI) for the enterprise.

Key Services:

• Technical consultants monitor and diagnose problems proactively.
• Systematic Service Delivery Approach
• Service Level Agreements and Guaranteed Response Time
• Predictive maintenance capabilities significantly reduce/eliminate incidents of emergency maintenance
• Expert staff can flag and fix potential issues before they affect customer’s systems
• Single Window’ concept ensures that all IT needs of our customers are addressed through a proper channel, ensuring a well managed infrastructure support services.
• Improves Infrastructure Performance Availability
• Measurable & Visible IT Service Management
• Faster & Improved ROI on IT Investment
• Reduced Security Threats
• Real Time expert system problem detection & remediation
• Increased confidence of all stakeholders in the overall IT Infrastructure